ZizoBet Casino Terms and Conditions

Welcome to ZizoBet Casino. These Terms and Conditions govern your access to and use of our website, games, betting services, and all related features available at zizobet.com. By registering an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before using any of our services. If you do not agree with any part of these terms, please do not use our platform.

1. About Us

At ZizoBet, we operate under the name Santeda International B.V., a company registered in Curaçao with Company Number 151296, with a registered address at Zuikertuintjeweg Z/N, Curaçao. We are licensed and regulated by the Curaçao Gaming Authority (CGA) under License Number OGL/2024/1798/1048, issued on August 14, 2024. Our services are represented by IGA Group at igagroup.com. Additionally, Santeda International Limited, registered at Poreias, 2 3011, Limassol, Cyprus, acts as a payment agent of the license holder. We have been operating since 2025 and are committed to providing a safe, fair, and enjoyable gaming environment for all eligible players.

2. Eligibility and Account Registration

Our ZizoBet Casino platform is available exclusively to players who meet the following criteria:

• You must be at least 18 years of age or meet the legal gambling age in your jurisdiction, whichever is higher.
• You must not reside in any jurisdiction where online gambling is prohibited by local law.
• You may only hold one personal account on our platform — duplicate accounts are strictly prohibited.
• All information provided during registration must be accurate, complete, and up to date.
• You must not be listed on any self-exclusion register or have previously been excluded from our services.

We reserve the right to request identity verification documents at any time. Failure to provide such documentation may result in the suspension or permanent closure of your account.

3. Know Your Customer (KYC) and Verification

At Zizo Bet, we are required to verify the identity of all players as part of our legal obligations. Before processing your first withdrawal, we will carry out a KYC review, which typically takes 24 to 48 hours. You may be asked to submit the following:

• A valid government-issued photo ID (passport, national ID card, or driver's licence)
• Proof of address (utility bill or bank statement dated within the last 3 months)
• Proof of payment method ownership
• Source of funds documentation, where required

We will not process withdrawals until all required verification steps are completed. Our internal review is typically completed within 24 hours, with KYC adding an additional 24–48 hours on first withdrawal requests.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

Our ZizoBet platform accepts a wide range of payment methods, including Visa, Mastercard, Apple Pay, Google Pay, Neosurf, MiFinity, CashtoCode, Interac, Bitcoin, Ethereum, Litecoin, XRP, BCH, USDT, XMR, and DASH. The minimum deposit amount is €10 or an equivalent in your chosen currency. We support multiple currencies, including EUR, USD, GBP, BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH.

4.2 Withdrawals

At ZizoBet Casino, we process withdrawals subject to the following limits and conditions:

• Minimum withdrawal: €10 or an equivalent in your chosen currency
• Maximum withdrawal: €7,500 per week and €15,000 per month for standard players
• VIP players may withdraw up to €15,000 per week and €30,000 per month
• If your winnings exceed €15,000 from a single event, we reserve the right to divide the payout into monthly instalments of up to €15,000 until the full amount is settled
• We reserve the right to deduct 20% from a requested withdrawal if the deposited funds were not wagered at least 1x prior to the withdrawal request
• The Maximum Win Limit per single bet, spin, or bonus round is capped at the equivalent of €200,000
• Winnings from No Deposit bonuses and Free Spins are capped at a maximum cashout of €100 or an equivalent

4.3 Processing Times

Our Zizo Bet team processes withdrawals as follows: cards and Apple Pay — up to 3 banking days; e-wallets — 1 to 2 banking days; cryptocurrency — same day, typically within 2 to 6 hours.

5. Bonuses and Promotions

We offer a generous range of bonuses at ZizoBet Casino. Our Casino Welcome Package provides up to 550% across four deposits plus 50 Free Spins. Crypto players benefit from an enhanced 630% welcome package. Our Sports Welcome Bonus offers 300% up to €2,000 plus 10 Free Bets. All bonuses are subject to the following general conditions:

• Casino welcome bonus wagering requirement: 30x (bonus + deposit) within 7 days
• Sports bonus wagering requirement: 15x (deposit + bonus)
• Only one active bonus may be held at any time
• Casino bonuses apply to casino games only; sports bonuses apply to the sportsbook only
• Free Spins are activated upon a qualifying deposit of at least €10 using the promo code "WELCOME"
• Bonus must be active before any bets are placed following a deposit
• We reserve the right to modify, suspend, or cancel any promotion at any time

At Zizo Bet, we also offer ongoing promotions including 10% monthly crypto cashback, social media giveaways with free spins, and various sports-specific cashback offers. All promotions are governed by their individual terms and conditions, which take precedence over general bonus rules where applicable.

6. Responsible Gaming

Our ZizoBet platform is committed to promoting responsible gambling practices. We provide a range of tools to help you manage your gaming activity, including deposit limits, loss limits, session time limits, self-exclusion, and reality checks. If you believe your gambling behaviour has become problematic, we encourage you to contact our support team immediately. We work in conjunction with recognised responsible gaming organisations and will direct you to appropriate resources upon request.

7. Prohibited Activities

When using our services, you agree not to engage in any of the following:

• Fraud, money laundering, or any other criminal activity
• Creating multiple accounts or using another person's account
• Exploiting software bugs, errors, or vulnerabilities to gain an unfair advantage
• Using automated scripts, bots, or artificial intelligence to interact with our platform
• Collusion with other players in any game or betting market
• Providing false or misleading information during registration or verification

We reserve the right to immediately suspend or close any account found to be in violation of these rules and to withhold any funds associated with such activity pending investigation.

8. Intellectual Property

All content available on our ZizoBet website, including but not limited to graphics, logos, text, software, and game content, is the intellectual property of Santeda International B.V. or its licensors. You may not reproduce, distribute, or create derivative works from any of our content without our prior written consent.

9. Limitation of Liability

Our Zizo Bet services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access to our platform and shall not be liable for any losses resulting from technical failures, third-party payment issues, or circumstances beyond our reasonable control. To the fullest extent permitted by applicable law, our total liability to you in connection with any claim shall not exceed the amount you have deposited in the 12 months preceding the event giving rise to the claim.

10. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Curaçao. In the event of any dispute arising from your use of our ZizoBet Casino services, we encourage you to contact our support team first to seek an amicable resolution. Our customer support is available 24/7 via live chat or by email at Support@Zizobet.com. Should a dispute remain unresolved, it may be submitted to the relevant regulatory authority in accordance with our licensing terms.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify you by posting an updated version on our website. Continued use of our Zizo Bet platform following any such changes constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any updates.

12. Contact Us

If you have any questions about these Terms and Conditions or any aspect of our ZizoBet services, please do not hesitate to reach out to us:

• General Support: Support@Zizobet.com
• Affiliate Enquiries: Affiliate@Zizobet.com
• VIP Programme: VIP@Zizobet.com
• Live Chat: Available 24/7 directly on our website

We are here to assist you and ensure your experience at our Zizo Bet casino is enjoyable, safe, and transparent at all times.