ZizoBet Privacy Policy

At ZizoBet, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit and use our platform at zizobet.com. We encourage you to read this document carefully before using our services. By accessing ZizoBet Casino and creating an account, you acknowledge that you have read and understood how we handle your data. If you have any questions, our support team is available 24/7 at Support@Zizobet.com.

1. Who We Are

ZizoBet is owned and operated by Santeda International B.V., a company registered in Curaçao with Company Number 151296, with its registered address at Zuikertuintjeweg Z/N, Curaçao. We are licensed and regulated by the Curaçao Gaming Authority (CGA) under License Number OGL/2024/1798/1048. Our payment services are facilitated by Santeda International Limited, registered at Poreias, 2 3011, Limassol, Cyprus, acting as a payment agent of the license holder. When you interact with our ZizoBet casino platform, Santeda International B.V. acts as the data controller responsible for your personal information.

2. Information We Collect

We may collect the following categories of personal data when you register, verify your identity, or use our ZizoBet services:

2.1 Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued ID, passport, or driver's licence (for KYC verification)
• Residential address and proof of address documents
• Email address and phone number

2.2 Financial Information

• Payment method details (Visa, Mastercard, Apple Pay, Google Pay, Neosurf, MiFinity, CashtoCode, Interac)
• Cryptocurrency wallet addresses (Bitcoin, Ethereum, Litecoin, XRP, BCH, USDT, XMR, DASH)
• Transaction history, deposit and withdrawal records
• Source of funds documentation where required by law

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers and session data
• Pages visited, games played, time spent on our platform
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communications Data

• Messages sent to our customer support team via live chat or email
• Feedback, complaints, and survey responses
• Marketing preferences and opt-in/opt-out records

3. How We Use Your Data

We at ZizoBet use your personal information for a number of legitimate purposes. Below are the primary reasons we process your data:

• Account management: We use your data to create and maintain your player account and verify your identity.
• KYC and compliance: We are required by law to verify your identity before processing your first withdrawal. KYC verification typically adds 24–48 hours to the initial withdrawal process.
• Payment processing: We use your financial details to process deposits and withdrawals securely and efficiently.
• Fraud prevention: We monitor account activity to detect suspicious behaviour and protect both you and our platform.
• Responsible gambling: We use gameplay data to identify problem gambling patterns and offer appropriate support tools.
• Marketing communications: With your consent, we may send promotional materials, including information about our ZizoBet bonus code offers and promotional events.
• Legal obligations: We process data to comply with anti-money laundering (AML), Know Your Customer (KYC), and other applicable regulations.
• Service improvement: We analyse usage patterns to enhance the quality of our platform and customer experience.

4. Cookies and Tracking Technologies

Our ZizoBet platform uses cookies and similar tracking technologies to ensure proper functionality, improve your browsing experience, and analyse traffic. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: Required for the site to function correctly — login sessions, security, and navigation.
• Analytics cookies: Help us understand how visitors use our platform so we can improve performance.
• Marketing cookies: Used to deliver relevant promotional content based on your preferences and browsing behaviour.
• Preference cookies: Remember your language, currency, and display settings across sessions.

You may manage cookie preferences through your browser settings at any time. However, please note that disabling essential cookies may affect the functionality of certain features on our platform.

5. How We Share Your Data

We do not sell your personal information to third parties. However, we may share your data with trusted partners in the following circumstances:

• Game providers: Studios such as Pragmatic Play, Play'n GO, Evolution Gaming, Hacksaw Gaming, and others may receive limited technical data to deliver their games properly.
• Payment processors: We share necessary financial data with payment providers to process transactions securely.
• Regulatory authorities: We may disclose information to the Curaçao Gaming Authority or other relevant bodies when required by law.
• Fraud prevention services: We work with third-party security providers to detect and prevent fraudulent activity.
• Affiliate partners: If you arrived at ZizoBet through an affiliate link, we may share anonymised conversion data with that partner.

6. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, as required by anti-money laundering and gaming regulations. Financial transaction records may be retained for longer periods if mandated by applicable law. When your data is no longer required, we securely delete or anonymise it.

7. Your Rights as a Data Subject

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restriction: You may ask us to limit how we process your data in specific situations.
• Right to data portability: You can request that we transfer your data to another service provider in a structured, commonly used format.
• Right to object: You may object to the processing of your data for marketing purposes at any time.

To exercise any of these rights, please contact us at Support@Zizobet.com. We will respond to your request within 30 days.

8. Security Measures

We take the security of your personal data seriously. Our ZizoBet platform employs industry-standard measures to protect your information, including SSL encryption, secure server infrastructure, two-factor authentication options, and regular security audits. While we apply all reasonable measures, no online platform can guarantee absolute security. We encourage you to use a strong password and to never share your login credentials with anyone.

9. International Data Transfers

As a global platform serving players in the United Kingdom, Spain, Germany, France, Italy, Australia, Canada, and other jurisdictions, we may transfer your data to countries outside your home region. In such cases, we ensure that appropriate safeguards are in place, including standard contractual clauses or other legally recognised transfer mechanisms, to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party platforms, including affiliate sites and partner services. We are not responsible for the privacy practices of external websites. We recommend that you review the privacy policies of any third-party sites you visit independently of ZizoBet Casino.

11. Children's Privacy

Our services are strictly for adults aged 18 years and over (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we discover that a person under the legal age has registered with us, we will immediately close the account and delete all associated data.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry standards. When we make material changes, we will notify registered users via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our ZizoBet services after changes are published constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please do not hesitate to get in touch. Our dedicated support team is available 24/7 to assist you:

• General Support: Support@Zizobet.com
• Affiliate Enquiries: Affiliate@Zizobet.com
• VIP Services: VIP@Zizobet.com
• Live Chat: Available 24/7 directly on our website at zizobet.com

We are committed to resolving any privacy-related concerns promptly and transparently. Your trust is important to us, and we at ZizoBet will always strive to uphold the highest standards of data protection and responsible information handling.